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Teleservice - EBS (MOSC)

Steps to assign tasks to resource group

Nov 17, 2015 1:33PM edited Nov 17, 2015 1:33PM in Teleservice - EBS (MOSC) Question

Hi,

Please let me know the task reassignment process to other groups.

example: Group1 is having Resource1 and Resource2. Group2 is having resource3 and resource4

now task is created by resource1 from Group1. Now resource1 or resource2 wants to reassign the task to Group2.

uploading the screen shots for your reference.

Regards,

Jagadeesh M

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