ASR Manager autoupdate problem - how to resolve (Doc ID 2079486.1)

ASR Manager autoupdate problem - how to resolve (Doc ID 2079486.1)

Goal

The ASR Manager autoupdate process can fail, leaving the ASR Manager in a non-running state.
This document provides the instructions to resolve this problem.

Solution

On the ASR Manager server, run the following commands:

1. /opt/asrmanager/bin/asr stop
2. /opt/asrmanager/bin/asr start
3. /opt/asrmanager/util/check_asr_status.sh
   Review the output of this command to confirm all the checks are passed.
   If not, refer to the ASR Manager User's Guide, "ASR General Troubleshooting" section.
4. If you are using Secure File Transport (SFT), run:

   /opt/asrmanager/bin/sftransport enable