How to model a mix of annual and monthly subscriptions?
My client is a SaaS provider who is using Service Contracts to bill their customers.
Customers may sign up for one service for a fixed time period - say one year - and another service on an open-ended, monthly subscription.
We'd like to be able to put these onto the same contract, but we see issues around renewals. Not sure how we'd do auto-renewals on a monthly line when we had a one-year line on the same contract.
Alternatives we've thought of:
1. Give up and put the monthly and yearly lines on separate contracts. We're not wild about this, as we have to go to two places to look at the customer's business. We're also not enthusiastic about ending the year with thirteen contracts (the one yearly one plus 12 individual contracts, albeit with the same number, to represent the monthly business).