Siebel Business Process & Functionality (MOSC)

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CCA predictive: can not start schedule predictive issue

edited Nov 24, 2015 9:50PM in Siebel Business Process & Functionality (MOSC) 3 comments

HI guys:

I have a FP12 version of the CCA environment, when created a predictive found this predictive project can't normal start automatically .

I has complete the steps in the following procedure to create a new schedule predictive on projects.

1. Create a Prefix Routing Pattern:

    type an asterisk (*). Pattern to match all numbers.

2 Create a Prefix Routing Group:

   Select the prefix patterns for this Group.

3 Create a Start/Stop Schedule:

  The Weekly Scheduled Start/Stop dialog box appears.

  Select a Prefix Routing Group, select Use Phone for Matching, and select Group to match all numbers.

  From the drop-down lists, select the Days(monday threough sunday ), Daily Hours(From 00hr 00 min  To 23hr.59min), and Time Zone(GMT+8 ,The same as the server time zone DB time   zone,comany define) for the schedule.

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