Order Management - EBS (MOSC)

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order line stuck in awaiting fulfilment for ATO item and delivery closed

edited Dec 7, 2015 10:00AM in Order Management - EBS (MOSC) 1 commentAnswered

Hello Everyone,

Need urgent assistance if anyone from community has this data fix based on below issue and details

Workflow stuck in CREATE_CONFIG_ITEM_PROCESS although the config item was already created.
 
This is explained in the following bug:
Bug 14517950: ora-20002: 3133: activity instance 'wait_for_cto'
 

Solution

Open an SR with support and request a datafix bug similar to Bug 14517950> and datafix script ' skip_create_config2.sql.'

1. Ensure that you have taken a backup of your system before applying the recommended solution.

2. Run the following scripts in a TEST environment first:

Apply skip_create_config2.sql

3. Once the scripts complete, confirm that the data is corrected

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