Teleservice - EBS (MOSC)

MOSC Banner

Credit hold -make contact center ready only

edited Dec 16, 2015 10:00AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi

We have advised our sales/service staff to use Contact Center as their screen for any Customer interactions.

Problem:

If the customer is on credit hold,we wanted to make the Contact center as Readonly similiar to the behaviour(CSD: Readonly Workbench - Set to Yes),so that no users can create either sales order or Service requests.

Analysis

We analysed and understood that indiciating to Service of Credit hold is an ER .Service: How Does 'Credit Holds' Established in Receivables Apply In TeleService? (Doc ID 579894.1)


Question:

1.Would like to know if anyone has done any Personalization to acheive the above behaviour?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center