Teleservice - EBS (MOSC)

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Hi, How to show in Interactions (Service Request form) that email send to customer through Email Cen

edited May 4, 2016 3:14AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Problem Description

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Agent sent the email to customer from Service Request form. Record is enetered in Interactions/Activity Details as activity "Composed new outbound email".

Mail System has Error and email is not delivered to customer. In Interactions there is no record that there was Error and that customer does not receive the email. Agent has no information about that .

The only way to see what has happened with the email is to login as Email Center supervisor and search for messages .

Please advise how to provide the information to the Agent on the emails that failed to be delivered.

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