Siebel Business Process & Functionality (MOSC)

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Use CreateRequest to send 1 email to All employees assigned to Activity.

edited Dec 9, 2015 3:16PM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Using the "CreateRequest" method of Outbound Communication Manager (OCM) is it possible to send one email with all Activity Owners in the TO: address?  Currently, if we have 3 employees assigned to the Activity, the OCM will send 3 emails, one for each individual assigned to the Activity. The OCM status would be "Sent 3 out of 3 messages.".

I've checked the arguments for "CreateRequest" and was not able to find a solution there. I could add a previous step in the workflow to build the list of addresses and set the list as the TestAddress argument, but would rather use the RecipientGroup of Activity Owner

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