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Contact Center - party relationships

edited Dec 17, 2015 8:40AM in Field Service - EBS (MOSC) 4 commentsAnswered

Hi All,


Would like to understand the relationships functionality in contact center form.

If some ABC party is setup as 'Customer of' of YYY customer, does that always create a relationship 'Seller To' for YYY with ABC.

Is this something like the reciprocal in AR customer standard? If it is, should not that be same relationship as 'Customer of' defined against one party in contact center

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