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Introducing Self-Service for Eagle STP RMAs through My Oracle Support (MOS)

edited Dec 10, 2015 10:44AM in Tekelec (MOSC)

We are pleased to announce an enhancement to Eagle STP card replacements via Service Requests in My Oracle Support. This applies to new SRs being raised for Oracle Communications EAGLE STP Return Material Authorization (RMA).


What is in store:

Automated generation of Field Service Tasks. For the vast majority of Eagle STP RMAs, Oracle Technical Support is not needed for troubleshooting. To help expedite this type of RMA, customers can now use the self-service feature to generate RMA Service Requests. A Field Service Task can be generated within 30 minutes of SR creation if all customer information is correct. This will allow the Dispatch and Logistics teams to receive requests quickly. The Oracle Dispatch team will continue to provide tracking information and return instructions. There will be no change in how parts are shipped or returned.

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