Teleservice - EBS (MOSC)

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Need some information on Interactions

edited Dec 31, 2015 8:50AM in Teleservice - EBS (MOSC) 5 commentsAnswered

Hi,

I am currently working on a project where I have to create interaction using api. I found oracle has provided APPS.JTF_IH_PUB.Create_Interaction api to create interactions. There are couple of other things I am looking out for:

1) Does oracle creates note/task first if provided and then creates interactions and activities with that note id/task id as object id?

2) what is doc_id in JTF_IH_ACTIVITIES. It appears to be a foreign key from some other table. Can someone help me understand which is the source table to get doc id?


Thanks in advance for any help.

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