Teleservice - EBS (MOSC)

MOSC Banner

Contact center- Include the option to search by Lot number and retrieve SR/RO

edited Jan 8, 2016 10:01AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hi

We are R12.1.3

In the lookup CSC_CC_DEFAULT_SERVICE_KEY- we included the LOT_NUMBER as well.

In Contact Center - search by option,i would see lot number as an option.Typed in the Lot number which was existing in the system and it did not retrieve the service request -repair order-which has got lot number associated with it.

Could you please advise how to achieve the above?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center