Install Base and Asset Tracking - EBS (MOSC)

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Install base instance not updating after shipment of serial controlled item to customer.

edited Dec 26, 2015 10:00AM in Install Base and Asset Tracking - EBS (MOSC) 5 commentsAnswered

Hi All,

I am facing an issue, the install base status is not updated as per the shipment of serial to customer. The serial was received earlier as a return for repair and sent back to the same customer after repairing.

But after the shipment has been already sent, the particular instance has not updated.

Please suggest some solution. I have checked the shipment status is interfaced and there are no errors in transaction error processing form.

I am in 11.0.5 version. Its urgent. Please advice.

Thanks in advance.

Regards,

GKY

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