Depot Repair - EBS (MOSC)

MOSC Banner

Inactivate Install base instance at Ship confirm on repair order

edited Jan 7, 2016 10:01AM in Depot Repair - EBS (MOSC) 2 commentsAnswered


Hello,

Want to check if we have  functionality to inactivate  items which are install base trackable at ship confirm.

Below is the scenario and requirement.

Repair center send a replacement device on  a advance exchange repair order. Receive the defective unit. Technician analyse the unit and finds the device is unrepairable and is under warranty. Note: device is IB trackable and warranty is not tracked in oracle (no warranty contract in oracle). Then we create a third party repair order in the same SR where the advance exchange repair order is created. This repair order will be created with customer as vendor using defaulting rules. At the same time will create a claim with third party vendor (outside of oracle). Vendor will send a replacement

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Depot Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center