Install Base and Asset Tracking - EBS (MOSC)

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Cannot access Incident details from Install base

edited Jan 12, 2016 10:04AM in Install Base and Asset Tracking - EBS (MOSC) 2 commentsAnswered

Application 11i

1. Log into responsibility ' Install base user VA' responsibility (resp specific)

.2. Key in the item Instance number, e.g. '657814'

3. Click on the button 'Service requests'

4. Click on the link ' Incident #' or 'Details'

5. Browser window opens with an error


Assigned roles

CSI_END_USER

CSI_NORNAL_USER.

Issue: Cannot access incident details from IB

Error: You have encountered an unexpected error. Please contact the System Admisntrator for Assistance.

Can you please let me know whats missing.

Thanks

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