Teleservice - EBS (MOSC)

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SR status to be updated with new status(based on credit check) before saving and generating SR numbe

edited Jan 6, 2016 10:36PM in Teleservice - EBS (MOSC) Question

Hi


Im on R12.1.3


SR status initially defaults based on system profile even before generating SR number.


Business requirement:

The service request status to be updated to Service Credit hold using forms personalization before saving and generating the Service Request number.

Condition :calculate whether the customer account number has exceeded the credit limit  an Input = Customer account number and Output = yes or no whether it has exceeded the credit limit or not.

If condition is true ,then status = Service Credit hold  for the Service Request generated.


Please advise if this possible?

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