Teleservice - EBS (MOSC)

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Restrict SR Status based on Responsibility

edited Feb 1, 2016 11:30PM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi,

I have 5 SR status such as Open, In Progress, Work In Progress, Verified, Closed in which the user having a responsibility 'Call Center' should have only the status OPEN and other should not be available.

The other user having responsibility 'Operations' should have the remaining 4 status.

How to restrict this based on responsibility.

Thank you

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