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New "Guided Resolutions" Help, when Creating Service Requests (SRs)

edited Jan 11, 2016 1:26PM in Oracle WebCenter Content (MOSC)

If you've logged a Service Request recently, you might have noticed changes to some of the available options.

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues. 

The feature was introduced in MOS 14.3 and released July 2014.  Now, Middleware products and applications are taking advantage of this technology.  It is designed to guide you straight to a solution; a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configuration.

For more information see New "Guided Resolutions" Help, when Creating Service Requests (SRs)

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