Siebel Business Process & Functionality (MOSC)

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SEA to SIA Question

edited Jan 19, 2016 10:02AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered

We have upgraded our SEA Call Center application to 8.1.1.14 SIA.  As you know there are several views exposed to Call Center like the one below.  My questions is since I am using the same License Keys and these views are exposed, can we use them without buying, say, Siebel Financials in this case?  In Bookshelf I can find the topic in guides for Healthcare, Insurance, Finance, Life Science, and Public Sector.  There is no Call Center Guide in Bookshelf. 

Screen: Accounts Screen

View: Relationship Hierarchy View (Account)

Business Object: Account

Applets: Applet[0]: SIS Account Entry Applet; Applet[1]: Relationship Hierarchy Tree Applet Ex; Applet[2]: Party Relationship List Applet; 

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