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Siebel Open UI, Tools, Scripting and EAI (MOSC)

Service Request vs Trouble Tickets

Jan 19, 2016 8:22AM edited Nov 30, 2018 12:31AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 1 commentAnswered

Hi,

We are on Siebel IP2014 OUI and using Power Communication on RODOD architecture.

We wanted to understand the business and technical difference between Service Request and Trouble Tickets entities in Siebel.

What I understand is that in case of any failure of order or any other Error the trouble tickets are generated for further debugging.

While Service Requests are generally created for new services, queries etc..

However technically both are based on Service Request BC and both the records are visible in either screen.

Another difference observed was with respect to the Type field which has much lesser option in Trouble Tickets.

Tagged:

Install / Upgrade

1

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