Forwarding document for approval function

 

When a blanket releases got stuck “In Process” because a user tried to approve a release above their limit and the document is automatically forwarded to the approval process, which routes the document to the appropriate approvers who is on holidays based on the approval position hierarchies. When we use the forward document function to forward the document to someone else the document is received but the Approve button is inactive with no ability for the selected Forward To person to approve. What could be responsible for this? Why is the Approve button Inactive?

Thanks,

Edwin