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Channel Revenue Management - EBS (MOSC)

Non Invoice Related Ded-Cannot Update Ship To & Bill to Location

Jan 28, 2016 3:42AM edited Feb 18, 2016 4:07AM in Channel Revenue Management - EBS (MOSC) 1 commentAnswered

Hello,

We are implementing Rel 12.2.4.

Let’s say the customer has taken a non-invoice related deduction on the Receipt. This creates a DED in TM.

However, this DED only has Bill to information populated since it comes from the Receipt header & no ship to is populated.

In 11i, I can update the ship to & Bill to Location on the claim header and settle the claim using RMA/Credit Memo Settlement method.

In R12, with the new forms the ship to & Bill to location is frozen and I cannot update it.

The available settlement methods shows RMA. I cannot settle a claim using RMA without a Ship To.

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