Field Service - EBS (MOSC)

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task notifications are being sent to the originally assigned FSE

edited Feb 17, 2016 4:03AM in Field Service - EBS (MOSC) 2 commentsAnswered

Hi All,

Please help on below request.

Coordiantion is reporting that task notifications are being sent to the originally assigned FSE for a system generated PM task when it is re-assigned to a different FSE. The steps to reproduce are as follows:

1. Open system generated PM task currently assigned to FSE A where the scheduled end date is not populated. This is how the system generated PM tasks are created for LSR.

2. Change name in Assignee field to FSE B

3. Update scheduled start date (end date is automatically populated

4. Save changes

This results in a task notification to the original FSE and the new task assignee when only the new assignee should receive the notification.

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