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Teleservice - EBS (MOSC)

R12.1.3 Service Request is not closed when the task status is set to 'Close'

Feb 13, 2016 8:52PM edited Mar 17, 2016 1:57AM in Teleservice - EBS (MOSC) 10 commentsAnswered

Hi

We are on R12.1.3 and need to system to close the SR when the task is set to close .

Appending the screenshots and system setups for review.

Please advise

0

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