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MOS - how can I access chat transcript file in service resquet?

edited Feb 15, 2016 1:00PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered ✓

MOS - The Service Request (SR) was opened by a user and now I need to access the chat transcript by the other User.

When I try to access I revice the message "You do not have rights to view this conversation."

How can I to do this?

I have access to the CSI and I am CUA.

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