Teleservice - EBS (MOSC)

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Goodwill & Advance Process

edited Jul 8, 2016 4:03PM in Teleservice - EBS (MOSC) 7 commentsAnswered ✓

Hi Team,

I am not sure if this query can be answered in this Community, if not please route this to the appropriate community.

It is in regards to the Advance and Goodwill Process

Requirement for Advance Process

We are using Oracle Teleservice and Field service modules for the Automotive service center

Customer needs to pay advance payment in some scenario against the estimates he accepted. When the Customer comes for service for his vehicle, he pays some advance. How should we handle this?

Requirement of Goodwill

1. It is like our business have some customers who they treat as GOODWILL customers and from them they don't charge even the warranty is expired against there Vehicles. They do the service or Parts changes at free of cost.

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