Lease and Finance Management - EBS (MOSC)

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I got error status with message as "Request ID : 8360452; Referenced Product not present in the Inst

edited Feb 18, 2020 1:40AM in Lease and Finance Management - EBS (MOSC) 7 comments

Hi,

Once the sales order shipped and line status closed, after running the "Service Contract Order Capture Integration program" services Warranty contract does not generates automatically in Service Contracts Module. When I query my SO using Reprocess Order, I got error status with message as "Request ID : 8360452; Referenced Product not present in the Installed Base;"


As mentioned in the support document I checked the freeze flag in Oracle Installed Base Admin --> Setup --> Install Parameters.

The same already been checked. I also checked the service item definition and found IB track not checked under service tab. When I tried to check the flag, an error states that 'Non subscription contract Item cannot be Install Base track able'.

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