Teleservice - EBS (MOSC)

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Different OU@ Charges level

edited Jul 8, 2016 4:02PM in Teleservice - EBS (MOSC) 12 commentsAnswered ✓

Hi Team,

I am not sure what is the issue happened somehow I see the different OU at the charges level by default, however at the SR header level the correct one is showing which I set in the MO operating unit profile. It is started recently not sure what happened. I have attached the screen shot please  review and advice

Further I have set the following PO at the responsibility level

PO                                              SITE          Responsibility

MO: Default Operating Unit        Holding           Automotive

MO: Operating Unit                    Holding           Automotive


Further, just to add here, replicate the issue in more depth I tried to create the SR with some different Item / SN however the SR type is same after creating the SR I found the OU at the charges level is showing as 'Automotive'.

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