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conversion failure (from .docx to pdf)

edited Mar 8, 2016 5:52AM in Oracle WebCenter Content (MOSC) 6 commentsAnswered

While trying to convert(during checkin/resubmit) we are facing the following error: Step PDFExport forced conversion failure by conversion engine because of error: access violation (0x03C1).


WCC version: 11.1.1.8.0

Inbound Refinery:8.1.0.3

Database Version:11.2.0.3.0 ---Oracle Database 11g Release --- - 64bit


Any pointers are appreciated.


Thanks

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