Service order Orchestration and RO status change when there are multiple items to ship
Hello,
We use service order orchestration to change RO status when repair device goes through different stages in the repair process like Item received, WIP job comletion, transact move and item shipped. SOO works fine for RO status change when repair order has only device to be received and shipped. As we do repairing of electronic devices (laptop, desktop, tablet etc). Some times we need to ship recovered parts like hardrive along with device. For this we add another logistic line for these parts which will then interface to OM. At shipping will have device as well as the part to