Siebel Business Process & Functionality (MOSC)

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how to invoke SubmitCase method through a workflow ?

edited Mar 25, 2016 5:02AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Dears,

I have to automate Create submitted case through Siebel Citizen Service Portal application by a citizen.

After citizen submit certain service Request ,automatic my workflow create a case and update its field “Approver Template Name” with a certain approval template then I need to submit it to get the regarding approvals .

by reverse engineering procedure, I found the “HLS Case Form Applet” calls method “SubmitCase” , without any configurations  in the applet user property or its BC “HLS Case” user property, it seems for me it is hidden codded in BC class ”CSSBCHSCase”.

My question is :how to invoke SubmitCase method through a workflow ?

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