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Best Western 2-way Interface

edited Mar 30, 2016 5:01AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

Hello

We have come across an issue,  whereby if an initial reservation is received via another channel  (eg OWS or Myfidelio) when it synchronises up to Best Western Memberweb system and it finds a match with a membership profile,   the reservation is completely changed,  so source code,  guarantee etc is all changed and overwrites all the original information,

The mappings are as per the standards and this only affects a profile/reservation where they have an membership number in the BWI system.

Any Thoughts would be great

Many Thanks

Sharon


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