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Field Service - EBS (MOSC)

Is it possible to default service request Urgency based on customer criticality?

Mar 31, 2016 11:32AM edited Apr 8, 2016 5:05AM in Field Service - EBS (MOSC) 1 commentAnswered

Hi,

We need to know is it possible while create service request to default the urgency based on the customer criticality?

Example: if the customer is critical then urgency = Urgent, if the customer is not critical then urgency = Normal.

Thanks

Tagged:

EBS_FS_FieldService

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