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Issue opening files after Oracle AutoVue was upgraded from 20.2.2 to 21.0.0

edited Feb 13, 2017 3:34PM in AutoVue (MOSC) 3 commentsAnswered

Hi all,

I upgraded several (approx 130) clients from AutoVue 20.2.2 to 21.0.0 using SCCM and in several cases users report that they are unable to open any files. The clients are Windows 7 Pro x64.

The symptoms are as follows:

- There were no problems opening files in AutoVue 20.2.2

- AutoVue was upgraded to 21.0.0.

- AutoVue 21.0.0 software is able to start without any errors

- When opening a CAD file (a very small one), the Windows 7 blue busy circle appears and it never disappears. The file will never open. The application appears to hang.

- Opening the same file on another computer (also upgraded from 20.2.2 to 21.0.0) works without any problems

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