Teleservice - EBS (MOSC)

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Agent Dashboard don't view SR with status flaged with Final.

edited Apr 21, 2016 5:06AM in Teleservice - EBS (MOSC) 2 commentsAnswered

HI Everyone,

we created a service request status called "Initial Close" and have the flag of final. When the SR status is changed to be Initial Close, the agent dashboard didn't see it.

Is there something related this flag to the find results in the agent dashboard?

Thanks

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