Teleservice - EBS (MOSC)

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Is there any dashboard that show both of Assigned and UnAssigned SR?

edited Apr 17, 2016 5:01AM in Teleservice - EBS (MOSC) 4 commentsAnswered

Hi,

In the customer support responsibility there are two functions:

1) Agent dashboard

2) Agent dashboard  Pull

In these two function the agent can view his owned SR and/or his group owned SR. But group owned SR is only showing the unassigned .

We need to have another dashboard specially for the manager who can view all SR in both status: Assigned or UnAssigned so this manager (who is not agent) can view every SR in his group.

THanks

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