ERROR REPORT JDB_Fetch F986114 failed with rcode = 0

Hi ALL,

end user facing issue with report
status S

log:
14876704/1 MAIN_THREAD                        Thu Mar 24 17:26:27.264831 ipcmisc.c299
process 14876704 <jdenet_k> registered in entry 16

14876704/1 MAIN_THREAD                        Thu Mar 24 17:26:27.311755 netcfg.c297
Starting Kernel of Type:UBE KERNEL

14876704/1 MAIN_THREAD                        Thu Mar 24 17:26:27.855919 jdekdisp.c307
INITIALIZING UBE KERNEL

14876704/1 MAIN_THREAD                        Thu Mar 31 14:06:28.343159 jdeknube.c5284
KNT0000115 - Blob has no extension, so delimited file does not exist.

14876704/1 MAIN_THREAD                        Mon Apr  4 12:02:50.642517 jdekkill.c1107
KNT00000704 Shared memory is inactive for UBEComFlags_17367276

14876704/1 MAIN_THREAD                        Thu Apr  7 10:01:22.797230 jdekkill.c1037
KNT0000046 - JDB_Fetch F986114 failed with rcode = 0

14876704/1 MAIN_THREAD                        Thu Apr  7 10:01:29.345088 jdekkill.c1037
KNT0000046 - JDB_Fetch F986114 failed with rcode = 0