Customer Relationship Management - PSFT (MOSC)

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RY_OPENMAIL_LOG, RY_EXP_EM_LOG and RY_FREQUE_QUE - How do these tables get populated

edited Apr 11, 2016 3:37AM in Customer Relationship Management - PSFT (MOSC)

Hi,

I was looking into the logic of the Interactive Report process (RY_DIALOG_IR App Engine) in CRM 9.1 to see where the values are coming from. I noticed that for expired emails, it's getting the data from RY_EXP_EM_LOG, for queued email it's getting from RY_FREQUE_QUE and for open/re-opened emails, it's getting from RY_OPENMAIL_LOG.

Our records RY_EXP_EM_LOG and RY_FREQUE_QUE don't have any data. When are these two populated?

For RY_OPENMAIL_LOG, is there a cut off of the calculation or is it perpetual, i.e. will CRM keep track of open/re-open rate for all the emails sent forever?

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