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edited Apr 19, 2016 5:06AM in Database Administration (MOSC) 11 commentsAnswered

Apr 11 2015

Just saying.  I put a ticket in on Saturday for a problem with a standby, but because it's not a down production I can't make is a Sev 1.

It's now Monday afternoon and I've called twice, nobody available to look at the ticket because everyone is working on Sev 1 issues.  They are too busy for anything lower.

When I just called a few minutes ago, the background music was so loud I couldn't hear the support person, like loud sort-rock music!  Way weird. 

Somebody is supposed to call me back so that I can hear then, but I have no hope. 

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