Customer refund: Strange behaviour for Credit memos from OM
Hi,
I set up Customer Refund (manual way, not automatic or credit card) and the process itself is working fine.
BUT - It only works fine for CM created manually in AR but when we do the application on a Credit Memo coming from OM the following happens:
- No Voucher Number in AP is created (for the other case it uses the defined sequence on invoice type payment request)
- If the AP document is cancelled the assignment on AR stays in place with the full amount - even if on the invoice overview form that can be called on the refund status it can be seen that the payables document is cancelled