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Question about CS_Charge_Details_CUHK.Call_Pricing_Item_Pre

edited May 4, 2016 4:16PM in Teleservice - EBS (MOSC) 5 commentsAnswered ✓

Hello!

Is there a way to access the charges detail record information from CS_Charge_Details_CUHK.Call_Pricing_Item_Pre?  From the definition, I could not find a way to access the charge_detail_id or incident_id or customer_id etc.  I need these to make a pricing call to get the correct price instead of the price coming from the price list.

TIA,

Alka

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