Field Service - EBS (MOSC)

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Is it possible to change a task status back to a prior status in the task sequence?

edited Jun 2, 2016 9:23AM in Field Service - EBS (MOSC) 3 commentsAnswered ✓

The assigned resource changed the status of his task to "Departed" but had intended to change the status to Working.
The only options in the LOV when a task is in Departed status are Departed and Completed.

Is it possible to change the task status to Working, Arrived, or other status preceding Departed in the status sequence rules?

I was able to change the debrief status back to Arrive from Departed, but this does not link to the task status.

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