Fallout Handling in OSM when external system down and in prod deployment window

Hi All,

We would like to automate fallout categories that occurs during production deployment window of external system and when external system down/unavailability as these fallouts contributing reduction in automate rate in that particular scenarios.

At present these fallout orders are landing in manual task from where business backoffice people handle those orders by manually creating them in backend system. Hence our automation rate is reduced.

As automation rate is very much concerned for our business we are trying best solution for automation. I am planning to implement auto retry flow for such fallouts, whenever such failure response is returned from external system order should go to delay task for 6 hrs or so, and check status of external system by calling any simple service which will give us about system status and then retry the same task if system available.