Teleservice - EBS (MOSC)

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SR Summary & Resolution_Summary Audit

edited May 8, 2016 5:02AM in Teleservice - EBS (MOSC) 3 commentsAnswered

The incident Summary & Resolution_Summary columns exist in the CS_INCIDENTS_ALL_TL table, but I can't find where the audit data for these columns exist in 12.1.3.  We are trying to find out how the Resolution_Summary value is getting erased.  We would also like to expose the audit data in the Audit Report on the Service Request form.

Thanks,

Roger

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