Teleservice - EBS (MOSC)

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Multiple SLA's

edited May 10, 2016 5:11AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Based on End customer SLA should change; For High priority customer, Turnaround time should be less than 24 hours or similar; for low priority customer, Turnaround time should be 3days or similar: (Multiple SLA) Is there a way to attain this ?

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