CRM On Demand - Administration (MOSC)

MOSC Banner

Need to know the total accumulated time for each User Status in Case

edited Jul 10, 2016 11:58PM in CRM On Demand - Administration (MOSC) 2 commentsAnswered

Is there a way we can compute for the total accumulated time in each User Status in a Service Request? The audit trail is the only place I see that a timestamp is recorded whenever a change in User Status is done. Can you please confirm that? Have you had this requirement for your other customers? If yes, how do they achieve this requirement?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center