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Siebel Business Process & Functionality (MOSC)

Siebel IO , insert record for a join field

May 5, 2016 2:54PM edited May 17, 2016 5:03AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Dear Community,

I have an inbound WS Service Request to create a new record from an Integration Object Siebel EAI Adapter.

Along with SR a new contact must also be inserted.

On SR BC, Contact Last Name is a picklist join field and Contact First Name is a join field.

These both IC fields are exposed in the Service Request IO.

Problem is new SR record is created but new Contact dont even after providing lastname and firstname.

The siebadpt queries siebel database on last name and picks any record with same string and attaches SR to it.

eg if xml contains Aman Kumar and if in database some contact present as Suresh Kumar, it will associate SR with later contact.

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