Teleservice - EBS (MOSC)

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Method to assign PM SR and tasks to preferred engineer in contract coverage template

edited Jun 1, 2016 5:00AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi All,

We have defined preferred engineer in contract coverage template in a service contract, but the autogenerated PM SR not been automatically assigned to this Engineer.
We need the system to behave in this way --
PM SRs/tasks (autogenerated from contracts) should be automatically assigned to 'Preferred Resource (Engineer)' defined in contract coverage template.
Currently it is not happening.
Is there any setup/profile for this? Please reply accordingly.

Thanks & Regards,
Gaurav Joshi.

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