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Custom Request field not appearing in the field list on Assignment Rule Criteria

edited May 20, 2016 5:34AM in CRM On Demand - Administration (MOSC) 2 commentsAnswered ✓

I have created a number of new fields on the Request object.

Most of them are simple integer fields to calculate a Due Date.

One field is called "Request type" and is a picklist. Required, Copy Enabled and Optimized are set to Yes.

When I create a Request Assignment Rule and add a new Rule Criteria, I can see all new fields in the field dropdown list, except for the Request type field.

I've created the field two days ago and waited a while, just to be sure, but the field still isn't available.

Is the 'Optimized' indication a problem?

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