Teleservice - EBS (MOSC)

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Update Closed SR

edited Jul 8, 2016 3:26PM in Teleservice - EBS (MOSC) 4 commentsAnswered

Hi Team,

I am not sure if this is the standard functionality however would like to confirm with you, On the Closed SR tried to do the following

Before that I would like to add that I didn't select any check box from "SR status Restrictions" area

I tried to create the task on the closed SR => System didn't allow which is perfect

Tried to create the Charges lines and it saves => It should not be, correct?

Tried to submit the charges lines, it submitted and order also created => It should not be, correct?

Tried to add the Notes under the workbench and it also added =>

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